Privacy Policy
Last updated: March 2026
Responsible Entity
Glow Swiss GmbH Seestrasse 410, 8038 Zurich, Switzerland Email: info@glowswiss.ch Phone: +41 76 465 16 12 This privacy policy applies in accordance with the Swiss Federal Act on Data Protection (nDSG) effective September 1, 2023.
Principles of Data Processing
We process personal data in accordance with the Swiss Data Protection Act (nDSG). Personal data is only retained for as long as necessary for the respective purpose. We implement appropriate technical and organizational measures to protect your data.
Data Collected
When using our website and services, the following data may be collected: • Contact details (name, email, phone number) for orders and inquiries • Address data for pickup and delivery • Technical data (IP address, browser type, operating system) via server logs • Usage data regarding interaction with our website • Payment data is processed exclusively by our payment provider Stripe
Cookies
Our website uses cookies. Essential cookies are required for the basic functions of the website and are set without your consent. Analytics cookies (e.g., Google Analytics) are only activated with your explicit consent. You can change your cookie settings at any time through your browser.
Analytics Tools
If you have consented, we use Google Analytics 4 to statistically evaluate the use of our website. Google Analytics uses cookies that enable analysis of usage. The information generated by cookies is usually transmitted to a Google server. We have activated IP anonymization.
Disclosure to Third Parties
We only share your personal data when necessary for contract fulfillment or when you have consented: • Stripe (payment processing) — USA, with appropriate safeguards • Twilio (SMS notifications) — USA, with appropriate safeguards • Resend (email delivery) — USA, with appropriate safeguards • Google (Analytics, Maps) — USA, only with your consent For data transfers to countries without an adequate level of data protection, we ensure protection through standard contractual clauses or other appropriate safeguards.
Your Rights
Under the nDSG, you have the following rights: • Right of access: You may request information about your personal data stored by us. • Right to rectification: You may request the correction of inaccurate data. • Right to deletion: You may request the deletion of your data, unless there is a legal retention obligation. • Right to data portability: You may request the release of your data in a common format. Please contact: info@glowswiss.ch You also have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
Retention Period
Personal data is only stored for as long as necessary for the respective purpose. Order data is retained in accordance with statutory retention periods (typically 10 years for business records under CO Art. 958f).
Data Transfer Abroad
Some of the service providers we use are based outside Switzerland. The transfer of personal data to countries that do not have an adequate level of data protection only occurs using appropriate safeguards (standard contractual clauses) pursuant to Art. 16 nDSG.
Changes
We reserve the right to amend this privacy policy at any time. The current version is always available on our website.
Contact for Data Protection Inquiries
Glow Swiss GmbH Seestrasse 410, 8038 Zurich info@glowswiss.ch